FrequentlyAskedQuestions   If you don’t find what you’re looking for here, send us an email.

If You’re An Artist

How do I initiate a new project?

To get started, click here and fill out our get started form.  One of our projects managers will contact you within 48 hours to see if Bandtwango is right for you.

What kind of projects can I launch?

You can launch a project for a new album/EP, a concert tour, a video … even a charity. Anything to do with country music.

How does Bandtwango’s commission work?

Bandtwango takes a flat 15% fee of the money raised, which covers all of our expenses including hosting, support and credit card fees.

How and when do I get paid?

You will receive your contributions by check (minus our fee) within 7 – 14 business days of completion of your campaign.

What if I don’t reach my goal?

As long as you can fulfill your incentives and agree to the 3% additional surcharge, you can receive your money even if you don’t reach your goal. If not, we simply refund the money.

How do I determine which artist platform is right for me?

Check out our guidelines on our platforms page.

If You’re A Fan

How do I support a project?

Just click to our support a project page for instructions. It’s simple!

How can I make my donation?

Right now we only accept credit card payments or PayPal. In the future we hope to incorporate other payment options.

How long will it take for me to receive my reward incentive?

It can vary depending on the project the artist is funding. Once the campaign is successful, it is the artist’s responsibility to contact you and let you know when you can expect to receive your incentive.

If I contribute, when is my money withdrawn?

Your credit card or PayPal account will be charged at the time of the transaction.

What happens if an artist’s project goal is not met?

It can vary. Artists may choose to keep what was raised even if it fell short of their target goal, as long as they are able to fulfill their incentive commitments. Or, they may choose not to keep the funds and your money will be refunded.

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